Terms and Conditions

Statutory Rights

Nothing in these Terms and Conditions shall affect your statutory rights under the law of England.

Payment

You can pay for your purchases either by credit, debit card, credit or by placing the goods on your account, if you have one.
Credit accounts are normally only given to regular customers who represent companies and institutions such as schools and colleges. For details, please e-mail or telephone us.

If you choose to pay by credit card then the details of your card number will be securely encrypted before they are transmitted over the Internet or stored on our computers. This makes your card details completely undecipherable by anyone except us. And as soon as the order has been processed, your card details are automatically deleted from our computer.

Unlike some websites, when you submit your order we do not immediately charge your card while you are still online. Your order is first checked over carefully (by a human being, not a computer) and only when we are satisfied that we can fulfil your order promptly and accurately with no unexpected increase in the prices will we charge anything at all to your card.

Title to Goods

Total Music retains full title to all goods supplied until paid for in full. In the event of the customer's insolvency Total Music reserves the right to reclaim goods for which full payment has not been made.

VAT and other taxes

All prices are shown including VAT where applicable. Books and sheet music are zero-rated for VAT in the UK; most other items are rated at 17.5%.

Where VAT is applicable, it is shown in our website catalogues at UK rates even if you have registered as a non-UK customer. We are required by law to collect VAT at UK rates on orders despatched to countries within the European Union.

Prices

With such a large catalogue of items in our database it is inevitable that from time to time there will be errors in pricing caused either by our mistake or by errors in the data sent to us by manufacturers and publishers. If this means that your order would cost more than anticipated we will check with you by email before processing your order. If the price increase is small, we may at our discretion decide to absorb the increase ourselves.

Privacy

We are committed to protecting your privacy. When you register you are not given an option to opt out of unsolicited e-mails. That is because the only reason we will e-mail you is in connection with an order. We will not send you any e-mail for any other reason. If this policy changes in the future, then we will first e-mail you to ask whether you want to receive unsolicited e-mails, and we will observe your wishes.

All the information you give us is collected lawfully and in accordance with the Data Protection Act 1998 and is collected only for the purpose of processing your order and collecting information for our own marketing purposes. All the information you give us when you register, or when you place an order, is treated as confidential and we will not share any of this information with any third party.
If you have any queries about our privacy policy please e-mail us.

Complaints

If you have any complaint about our service, please e-mail or telephone us and ask to speak to the Managing Director. We will treat your complaint fairly and confidentially, and we will endeavour to respond to all complaints within five working days.

Copyright

All Web site design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright TOTAL Music, or their content and technology providers. All rights reserved.

Permission is granted to copy and print portions of this Web site for the sole purpose of placing an order. Any other use of materials on this Web site without the prior written permission of TOTAL Music is strictly prohibited.

Governing Law

Your use of the Total Music website and any purchase of any products using said website will be governed by English Law and will be deemed to have occurred in the United Kingdom.

Disclaimer

TO THE FULLEST EXTENT PERMITTED AT LAW, TOTAL MUSIC IS PROVIDING THIS WEB SITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THIS WEB SITE OR ITS CONTENTS INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, TOTAL MUSIC DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT. Price and availability information is subject to change without notice.

Except as specifically stated on this Web site, to the fullest extent permitted at law, neither Total Music nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, Total Music does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Total Music, its affiliates, directors, employees or other representatives.

Business Details

Steve Smith trading as Total Music. All returns and correspondence should be sent to our offices in London. Total Music, 16-18 Woodford Road, Forest Gate, London E7 0HA. Tel: 0845 230 0076 Fax: 0845 230 0676. E-mail: info@total-music.com VAT registration number: 626 9083 21 Department of employment number: E542