Shipping Information

We currently utilise these services for delivering your goods, Royal Mail postal and AMTRAK parcel services. All items are fully insured for purposes of delivery. Please check your package when it is received, and if it is damaged in any way you must mark DAMAGED on the delivery receipt before signing for the goods. If you do not have time to check the package, mark the delivery note as UNCHECKED before signing. Failure to do this may prevent an insurance claim being made as it is assumed the goods have been received in good condition unless otherwise stated when you sign for them.

DELIVERY COST

The online shop calculates a delivery cost based on the items you have selected. The cost covers the delivery cost, as well as packing and handling costs. Occasionally the online shop's calculated cost is incorrect, if the actual cost is lower than specified, we will not normally contact you, we will simply adjust the order and charge you the lower price. If for any reason the cost is higher we will contact you for confirmation first. Some areas of the UK are more expensive to deliver to, and the online shop will adjust the delivery costs for those areas.

DELIVERY METHOD

Occasionally we may have to change the delivery method you have selected if for some reason the method is unavailable (in the case of postal strikes,etc) or if we can provide a better service for the same price (if for example we have negotiated a better contract with our courier service) If the cost is the same or lower than the DELIVERY COST we have specified we would NOT normally contact you to inform you of the change. If the change in method results in an increase in cost we would contact you for confirmation before despatch of goods.

DELIVERY TIME

The delivery times are specified in WORKING DAYS from DESPATCH DATE not placement of order. For purposes of deliveries, working days are Monday to Friday Inclusive. Our couriers normally collect around 3pm. For NEXT DAY delivery we normally require your order to be received by midday, though sometimes we can process orders received up to 2.30pm Orders received after midday may not be processed in time for despatch if we are experiencing high levels of sales. Telephoning your order will not get it despatched quicker, all orders are put in a queue and processed in order. Next day delivery service is not 100% guaranteed - our surveys indicate an approximate success rate of 98% for next day services.

There are numerous factors beyond out control which can delay delivery (vehicle breakdowns, road traffic accidents, industral action, unusally high volumes of packages, driver illness). If delivery is unsuccessful on the next working day, our couriers should make every effort to deliver the following WORKING DAY. If you have selected NEXT DAY delivery, and it take more than TWO DAYS to deliver, then we will refund the delivery cost and claim it back from out couriers. If there is nobody available to receive the package during normal working hours when a delivery attempt has been made and a card has been left then your consignment will not qualify for a refund of delivery cost.

DELIVERY - RECIPIENT UNAVAILABLE

If you are not in when the courier attempts to deliver your item, they will leave a card with details of how to contact them for re-delivery (if available) or on how to collect your item. Depending on the courier used there is normally only ONE DELIVERY attempt, some couriers will make two attempts. After the courier has attempted to deliver, you will have to collect from the depot or pay an additional fee to have it redelivered (You will need to contact us to arrange this).

Please make sure you contact the courier company within 5 working days, after 5 working days the package will automatically be returned to us. This incurs a handling charge of £15.00, which you will be liable for. If you require your package sending out again we will charge you this £15.00 in addition to a second delivery charge. If at this time you choose to cancel your order, you will be liable for the original delivery cost, and the £15.00 handling charge. If you are not home to receive the parcel when the courier calls, and do not arrange to collect it or have it redelivered you will have to pay all the delivery and handling charges.

DELIVERY - ALTERNATIVE ADDRESS

If you would like your item left with a neighbour, or delivered to a work address instead, please include the alternative address information with your order. All orders that request delivery to an address other than the cardholder's address will be subject to additional security checks. If we are unable to verify both the cardholder's address and the delivery address as being 100% correct UK Addresses by searching for them using Directory Enquiries, The Electoral Roll or a Business Directory service we may decline to process your order, so please ensure the data you supply is accurate. If we decline to delivery to an alternative address you will have the option of having your order delivered to the cardholder address (providing it has been verified)

DELIVERY OUTSIDE THE UK

Our online shop does not currently calculate prices for delivery outside the United Kingdom. We are able to arrange for deliveries to some countries within the EU only.. If your require further information please email us. Delivery prices start at a minimum of £30 for a small package of up to 5Kg.